Unfortunately sale items cannot be refunded. Only regular priced items may be refunded. Please contact us if you have any questions regarding these items. Unfortunately we are not able to accept returns on custom products. Unfortunately these items cannot be returned due to issues of health and safety. If a product is defective when you receive it, please contact us immediately and we will replace the product at no extra charge.ĭue to health reasons, we cannot accept returns on these items unless unopened in the original packaging. A $15.00 restocking fee will be deducted from this amount. If approved, the refund will be credited to the original method of payment. Once your return is received and inspected, we will send you a confirmation email. ![]() We are not responsible for lost or misdirected items. The customer is responsible for all shipping and packaging costs related to the exchange or return of an item unless the item is defective. When returning a product, we recommend using FedEx or USPS to ensure proper tracking. We will then send you a returns number and instructions on how to return the item to us. If you would like to exchange or return an item, please email us at to let us know. UKUSCAdoggie reserves the right to determine if a product was used or not. We encourage you to follow any measurement guidelines provided as accurately as possible and if you have specific concerns with regarding to sizing, please contact us prior to placing your order. Please do not send your purchase back to the manufacturer. We will also require a receipt or proof of purchase. If a product does not meet your expectations, you can return it to us within 30 days for either an exchange or a refund.įor an item to qualify for a return, it must be returned in its original condition, including the original packaging, containers, documentation, and accessories. ReturnsĬustomer satisfaction is extremely important to UKUSCAdoggie. Please email us at any questions regarding our shipping policy. If this is the case, we will notify you before an order is shipped. ![]() Please note that shipping of heavier items my incur an additional shipping charge. If you live in a remote location, please contact us for more information. ![]() UKUSCAdoggie offers shipping to Canada for $14.99. Please let us know if you require expedited shipping. We make every effort to use the quickest and most cost effective shipping and handling options. We also offer flat rate shipping to Canada for $14.99. Orders over $49.00 receive free shipping. UKUSCAdoggie offers $4.95 flat rate shipping within the contiguous United States for orders under $49.00. ![]() Local taxes are charged where appropriate. PetSafe's collars are currently available in Black, Red and Blue, in the following sizes: SizeĪfter hearing how our customer suffered after losing her beloved pet, we hope that pet owners will consider a Breakaway Collar for their pet, especially for those attending daycare.Īll prices shown are in US Dollars. You might thinking that this "would never happen to my dog", but did you know that these types of events occur most often at playtime, when dogs collars get caught on fences, decks, crates, kennels, heating and cooling vents, or on branches or shrubs - certainly areas our dogs frequent on a daily basis. PetSafe are acutely aware of this problem when it comes to collars, and their KeepSafe Breakaway dog Collars are designed to prevent needless strangulation or injury. Now, with a new puppy in tow, she was searching desperately for a collar for her dog that would offer her peace of mind. She soon enlightened us, telling us a harrowing story of how she had dropped off her dog at daycare, only to learn several hours later that she had sadly passed away following an incident where her pet's collar had become entangled in a shrub during playtime.Īfter losing a pet so suddenly, she felt compelled to get the message out to pet owners everywhere that, no matter how safe they believed their pet's collar to be, this outcome was actually not such a rare occurrence, and it might be a good idea to think about eliminating the risk with a breakaway collar. At first we assumed she was looking for a collar for her cat. We go to great lengths to make sure that the clips and buckles are secure and that their ID tags are up to date, just in case the unthinkable happens and they go missing, but how many of us wonder if that brand new shiny collar could harm them?Īs dog owners ourselves, we must admit to not having ever considered that possibility, until that is a customer came into the store looking for a Breakaway Collar. The safety of our dogs is always top of mind whenever we buy them a new collar, harness or leash.
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